Guilbert Associates will provide these manuals
when your department is operational.
(Click Here to see Pricing for Individual Books)

TELEMARKETING OPERATIONS The physical design; Square footage needed; Selecting workstations; Lighting; Managerial Functions; Performance Reviews; Compensation Guide Lines; Telemarketing Laws (USA); CD training for office ergonomics.

TELEMARKETING STAFFING The profile of a telemarketing professional; Where to look for them; How to conduct telephone interviews; Telephone interview grids; How to conduct face to face interviews; Face to face interview grids; Employment Laws; Acceptance letters; Rejection Letters

TELEMARKETING TRAINING Integrating personal goals with corporate goals; Attitude Adjustment; Recognizing and interacting with different personality styles; Communication Skills; Tone, Pitch, Pace, etc.; Listening skills; The 6 Telephone Selling Skills; Scripting; Tracking (With Leader's Guide) + Student Manuals.

TELEMARKETING MANAGING Leadership; Handling Change; Goals Setting; The Facilitation Process; The Art of Delegation; Problem Solding; Decision Making; Motivation; Employee Orientation; Personnel Files; Performance Reviews; Contests & Promotions. A separate manual is included for scripting.