Telephone marketing is an efficient vehicle to: Sell products Introduce new products Provide speedy customer service Take orders Generate leads Set appointments Make trade shows more profitable Find out what your customers really think

Setting up your own inhouse department for new business development, customer service, or inside sales is similar to beginning a new business. A business plan should be developed for the new department. A serious commitment by upper management must be in place for equipment, staffing, and other budget allocations.

Guilbert Associates has helped scores of businesses both large and small through the planning, designing, and establishing of a profitable department. We assist in planning, forecasting ROI, selecting staff, training, scripting, assisting with telephony/computer considerations, and any other necessities to make sure your department is efficient and operational!

The following components are a sampling of the activities we provide to each client:

• Consulting Components
• Training
• Reference Manuals
• A Look at Benefits
• Consultant Checklist