These are some of the activities that Guilbert Associates will fulfill during the process of setting up your department. Click on each subject for more details.

• Program Applications
• Goals, Objectives & Strategies
• Development of Revenue to Expense Projections
• Database Assistance & Formulation
• Script Development
• Human Resource Management
• Controlling The Operation
• Reports
• Motivation
• Compensation
• The Physical Plant
• Telecommunications
• Computer/Telephony Integration
• Long Distance Usage Analysis
• The World Wide Web (WWW)

After the implementation of the physical plant and staffing, training is a critical component.

Click here to view Telemarketing Training Programs.